billing information

Will Aloha Toxicology bill my insurance?

Yes, if you have insurance and have given us your current information, we will send bills straight to your insurance company for payment.  We will also bill more than one insurance plan for you.

We allow 30 days after billing for your insurance to make payment. If your account is not paid within that time, we will ask for your help to get your insurance company to pay. You are responsible for charges not covered by your insurance, including deductible and/or co-payment.

Why am I receiving a bill from Aloha toxicology?

Your physician ordered laboratory testing and contacted us to perform these services.

Aloha Toxicology will bill insurances directly for any testing we perform. These tests are billed separately from what your physician may bill.

As required by law, Aloha Toxicology will attempt to collect only those fees which your insurance carrier considers you responsible for. You may also receive a bill if your insurance carrier does not cover lab testing or if you are uninsured.

What if I have insurance, but my statement indicates I am a self-pay patient?

If you have insurance, and are not a Self-pay patient, simply fill out the back of your Patient Statement with your current complete insurance information and mail it to:

Aloha Toxicology
Attn: Billing Support Team
438 Hobron Lane, Suite 302
Honolulu, HI  96818

What do I do if I receive a check in the mail from my insurance carrier?

Some insurance companies pay the patient directly for laboratory services. If you have received a check for our services, please:

• Endorse the check:
  Pay to the order of Aloha Toxicology
  Your signature
  For Deposit Only
• Mail the check and a copy of your Explanation of Benefits (EOB) to:
  Aloha Toxicology
  Attn: Billing Department
  438 Hobron Lane, Suite 302
  Honolulu, HI  96818

How can I pay my bill?

You can pay your bill by sending a check to:

Aloha Toxicology
Attn: Billing Support Team
438 Hobron Lane, Suite 302
Honolulu, HI  96818

What If I Cannot Pay The Bill?

Aloha Toxicology understands that providing quality testing has associated costs, which may cause financial hardship for some patients. Aloha Toxicology is committed to working with patients and making the billing process as stress-free as possible while providing exceptional patient care.

Patients are encouraged to contact us to discuss financial assistance options at 860.856.7410.

Billing Terms and Definitions

We know that being able to decipher medical terms can be at times be overwhelming.  Here are some of the more common terms and definitions.

Allowed Amount - The amount your insurance company will cover for healthcare services. This can vary based on your health plan.

Billed Amount - The amount Aloha Toxicology’ billed to your insurance company for services rendered.

Claim - A payment request to the health plan for covered services provided to an individual enrolled in the health plan. A claim can be submitted by the patient, the patient’s representative or by the health care professional who provided the service.

Co-Insurance - The percentage a covered person must pay (for example, 20 percent) of the allowed amount for covered health services after the health plan begins to pay, usually once the plan deductible has been met. This may also refer to the percentage of covered expenses paid by a health benefit plan.
For example, if your health plan’s allowed amount for a doctor visit is $200, your co-insurance is 20%, and you have met your deductible for the year, your co-insurance payment will be $40.

Co-Payments - A fixed amount the patient pays for services covered by his/her health plan. The amount can vary by the type of covered service and the health plan.

Deductible - An individual deductible is the amount a covered person needs to pay each plan year before the plan starts paying for covered services. A family deductible is the total amount the enrollee and their covered dependents need to pay each plan year before the plan starts paying for covered services.
For example, if a patient’s deductible is $500, their insurance company will not pay for any services rendered until the patient has covered $500 worth of services. Applications of deductibles can vary based on your health plan, so contact your insurance company with questions regarding your deductible.

Explanation Of Benefits (EOB) - A primary communication between health insurance carriers and their customers. It details recent care charges and benefit plan payments. Whenever health care services are received, the carrier sends an EOB to the primary account holder.